Tropical Leaves

REFUND/RETURN POLICY

Service as It Should Be

Last updated September 2, 2021

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full/partial refund or an exchange.

Please see below for more information on our return policy.

We aim in customer satisfaction.

RETURNS

All returns must be postmarked within fifteen (15) days of the date of delivery, unless stated otherwise. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@rootlab.com.au to obtain the return address, then place the item securely in its original packaging and mail your return. With certain products like grain bags and petri dishes, we may not require returns, but may ask for photos of the product/issue. 

Please note, you will be responsible for all return shipping charges if the return is for a change of mind. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

CONDITIONS AND EXCEPTIONS

  • For items that arrived defective, contaminated or damaged, please contact us within four (4) days with photos to arrange a refund or exchange.

  • Before inoculating our grain bags or all-in-one bags, please check if your syringe is contaminated or not. No returns or refunds will be accepted if a contaminated syringe was used.

  • We may ask for photos while you initiate your return to understand the issue better.

  • Please check the mushroom culture in small scale before growing them in large quantities. Sometimes human errors may occur even when we have very stringent steps in place to avoid something like this from happening.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@rootlab.com.au