Tropical Leaves

SHIPPING POLICY

Service as It Should Be

Last updated September 2, 2021


Shipping charges for your order will be calculated and displayed at checkout.

The shipping charges are automatically combined for you. 

We use Australia Post as our shipping partner.

Shipment processing time

Most of our orders are processed within 3 business days and you will be notified when posted.

Tracking shall be included with the email (unless the item you choose goes untracked).

Orders are not posted during weekends.

For delivery times, please click here to check Australia Post's website.
We are based in Marrickville, 2204 NSW

 

Delivery delays

If you have not received an order within fourteen days, please notify us by e-mail.
Auspost is currently taking much longer to ship items than usual due to the current lockdowns.

Damage during transit

For items that arrived defective, contaminated or damaged, please contact us within four days with photos to arrange a refund or exchange.


Cancellation
Please contact us as soon as possible if you wish to cancel or amend an order. If the order has not been packed or shipped, we will do our best to fulfil your request.

QUESTIONS

If you have any questions concerning our shipping policy, please contact us at:

info@rootlab.com.au