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 Last Updated: 16 November 2022




This Privacy Policy applies to all personal information collected by Rootlab via the website located at


1. What is "personal information"?

         1.1 The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an

              opinion about an identified individual or an individual who is reasonably identifiable:

                    1.1.1 whether the information or opinion is true or not; and

                    1.1.2 whether the information or opinion is recorded in a material form or not.

         1.2 If the information does not disclose your identity or enable your identity to be ascertained, it will in

              most cases not be classified as "personal information" and will not be subject to this privacy policy.

2. What information do we collect?

    The kind of personal information that we collect from you will depend on how you use the website. The

    personal information which we collect and hold about you may include:

  • Name

  • Email address

  • Company name

  • Phone Number

  • Shipping and Billing address

  • Payment information


3. How we collect your personal information

          3.1 We may collect personal information from you whenever you input such information into the


          3.2 We also collect cookies from your computer which enable us to tell when you use the website and

                 also to help customise your website experience. As a general rule, however, it is not possible to

                 identify you personally from our use of cookies.


4. Purpose of collection

         4.1 The purpose for which we collect personal information is to provide you with the best service

               experience possible on the website.

         4.2 We customarily disclose personal information only to our service providers who assist us in

                operating the website. Your personal information may also be exposed from time to time to

                maintenance and support personnel acting in the normal course of their duties.

         4.3 By using our website, you consent to the receipt of direct marketing material. We will only use your

                personal information for this purpose if we have collected such information direct from you, and if

                it is material of a type which you would reasonably expect to receive from us. We do not use

                sensitive personal information in direct marketing activity. Our direct marketing material will

                include a simple means by which you can request not to receive further communications of this


5. Access and correction

    Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about

    you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal 

    information subject to certain exceptions. If you would like to obtain such access, please contact us as set

    out below.


6. Complaint procedure

    If you have a complaint concerning the manner in which we maintain the privacy of your personal

    information, please contact us as set out below. All complaints will be considered by Rootlab and we may

    seek further information from you to clarify your concerns. If we agree that your complaint is well

    founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain

    dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information



7. Overseas transfer

    Your personal information may be transferred to recipients located in USA. USA has data protection laws

    which protect personal information in a way which is at least substantially similar to the Australian

    Privacy Principles, and there will be mechanisms available to you to enforce protection of your personal

    information under that overseas law. In the circumstances, we do not require the overseas recipients to

    comply with the Australian Privacy Principles and we will not be liable for a breach of the Australian

    Privacy Principles if your personal information is mishandled.

8. How to contact us about privacy

    If you have any queries, or if you seek access to your personal information, or if you have a complaint

    about our privacy practices, you can contact us through:

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